You can return the items received within 14 days of receipt. Remember that all the items should be in their original package and condition. Once returned you will be conctated to receive an exchange or a refund, which will not include the cost of the return postage and packaging.
Follow this steps to complete the return process:
- Signin your account and go on your order page and click on "require refund authorization".
- Download from here our refund module and complete it.
- Ensure your return is well packaged. Don't apply any type of stickers on the the original package.
- Ship products with a trackable carrier to this address:
Method of exercise: To this end, the Customer must contact the Seller within 14 days after delivery of the products or within 14 days after purchasing the services, sending a communication to the email address firstname.lastname@example.org containing all the information necessary and useful for a correct processing of the return and refund.